Last updated: July 22, 2025
SmartEcco (“we”, “our”, or “us”) operates this website and online store powered by WordPress and WooCommerce (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with us through the Services, including when you browse the site, make a purchase, or otherwise communicate with us.
By using the Services, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described below. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs in relation to your personal information.
1. Information We Collect
We may collect or process the following categories of personal information, depending on how you interact with us:
- Contact Information: Name, email address, billing and shipping address, phone number.
- Payment Details: Payment method, transaction data (WooCommerce uses third-party payment processors and does not store full credit card information).
- Account Information: Username, password, preferences, and order history.
- Order and Transaction Details: Products viewed, added to cart or wishlist, purchased, returned, or exchanged.
- Device & Usage Data: IP address, browser type, device type, operating system, pages visited, and interaction data.
- Communication Content: Messages, support inquiries, or other information you submit to us.
2. How We Collect Your Information
We collect your personal information from:
- Direct Interactions: When you create an account, place an order, fill out forms, or contact us.
- Automated Technologies: Through cookies, pixels, and similar tracking tools.
- Third-Party Services: Such as payment gateways, shipping providers, email marketing services, and analytics tools.
3. How We Use Your Information
We use your personal information for the following purposes:
- To Provide and Manage Services: Including order processing, shipping, returns, account setup, and customer support.
- To Improve Our Services: Analyzing usage data to enhance website functionality and user experience.
- Marketing and Promotions: Sending newsletters, promotional offers, or updates based on your preferences (with your consent where required).
- Security and Fraud Prevention: Detecting and preventing fraud, unauthorized access, and illegal activities.
- Compliance with Legal Obligations: Responding to legal requests and complying with applicable laws.
4. Disclosure of Information
We may share your personal information with:
- Service Providers: Such as hosting providers, payment processors (e.g., Stripe, PayPal), email platforms, shipping couriers, and marketing tools.
- Legal Authorities: When required by law, subpoena, or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets.
We do not sell or rent your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, understand how you use the website, and deliver personalized content and ads. You can manage your cookie preferences in your browser settings.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.
7. Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request details about the personal data we hold.
- Correction: Update or correct inaccurate information.
- Deletion: Request deletion of your data, subject to legal requirements.
- Opt-Out: Opt out of marketing communications by clicking “unsubscribe” in our emails.
To exercise any of your rights, contact us at support@smartecco.com.
9. Children’s Privacy
Our Services are not intended for children under the age of majority. We do not knowingly collect data from children. If you believe a child has provided personal data, please contact us to request deletion.
10. International Transfers
If you are located outside of Israel, please note that your information may be transferred to and processed in countries where data protection laws may differ.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review the policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: support@smartecco.com
Website: https://www.smartecco.com